Topcon

  • Bench Technician

    Location US-MO-Kansas City
    Posted Date 2 months ago(8/31/2018 10:51 AM)
    ID
    2018-2701
  • Overview

    The Topcon Solution Stores are the retail arm of Topcon Positioning Systems and offer the latest technology in Geopositioning products for direct sale to the end user. Topcon offers the hardware and software solutions you need to get the job done.

     

    Topcon is driven to help you meet construction demands with innovative solutions for land surveyors, engineers, and contractors that help you work smarter and faster. Some of these include robotic total stations allowing the operator to control machinery from a distance via remote control, GPS Survey Equipment for high speed and accuracy, Drones for 3D aerial mapping, laser levels and hand held ruggedized computers.

     

     

    See how we are changing things:  https://www.youtube.com/user/TopconToday

     

    Provide technical support to customers and end-users of our products. Perform product bench analysis/diagnosis and repairs. Primary duties include troubleshooting/repairing products. Supports and responds to hardware questions/problems from customers.

    Responsibilities

    1. Perform tests, troubleshooting, assembly, and rework.
    2. Assist customers with the operation and troubleshooting of products.
    3. Communicate with customers over the phone or via e-mail.
    4. Provide testing and technical support.
    5. Perform bench repairs of returned product.
    6. Occasionally perform field work for troubleshooting, installation and repair of products.
    7. Process customer orders, assist customers with parts requests/orders, enter information, bills out work performed, maintain service log and other departmental records.
    8. Diagnose, test, troubleshoot, and repair returned products.
    9. Perform troubleshooting/repairing of products under warranty or for post warranty service.
    10. Calibrates/Cleans products.
    11. Perform other duties as required.

    Qualifications

    1. AS or equivalent in Electronics or related experience or technical training.
    2. Excellent customer service skills
    3. Ability to participate in our 24/7 emergency technical support rotation.
    4. Able to read and interpret schematics.
    5. Working knowledge of basic test equipment, meters, oscilloscopes, digital multi-meters, etc.
    6. Knowledge of soldering and complex electronic troubleshooting techniques.
    7. General working knowledge of computer applications, Access, Word, Excel, NetSuite, etc.
    8. Strong organizational skills
    9. Open to some travel
    10. Familiar with construction technique; good mechanical aptitude
    11. Proficient in Microsoft Office Tools and customer order entry in an ERP system

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