• Bench Technician

    Location US-MO-Kansas City
    Posted Date 3 weeks ago(3 weeks ago)
  • Overview

    From construction to agriculture we are transforming the way companies are doing business.  We are headquartered in Livermore, California USA with our European head offices in Capelle a/d iJssel, the Netherlands ( Topcon Positioning Group designs, manufactures and distributes precise positioning products and solutions for the global surveying, construction, agriculture, civil engineering, BIM, mapping and GIS, asset management and mobile control markets.  Its brands include Topcon Sokkia, Tierra, Digi-Star, RDS Technology and NORAC.



    See how we are changing things:


    Provide technical support to customers and end-users of our products. Perform product bench analysis/diagnosis and repairs. Primary duties include troubleshooting/repairing products. Supports and responds to hardware questions/problems from customers.


    1. Perform tests, troubleshooting, assembly, and rework.
    2. Assist customers with the operation and troubleshooting of products.
    3. Communicate with customers over the phone or via e-mail.
    4. Provide testing and technical support.
    5. Perform bench repairs of returned product.
    6. Occasionally perform field work for troubleshooting, installation and repair of products.
    7. Process customer orders, assist customers with parts requests/orders, enter information, bills out work performed, maintain service log and other departmental records.
    8. Diagnose, test, troubleshoot, and repair returned products.
    9. Perform troubleshooting/repairing of products under warranty or for post warranty service.
    10. Calibrates/Cleans products.
    11. Perform other duties as required.


    1. AS or equivalent in Electronics or related experience or technical training.
    2. Excellent customer service skills
    3. Ability to participate in our 24/7 emergency technical support rotation.
    4. Able to read and interpret schematics.
    5. Working knowledge of basic test equipment, meters, oscilloscopes, digital multi-meters, etc.
    6. Knowledge of soldering and complex electronic troubleshooting techniques.
    7. General working knowledge of computer applications, Access, Word, Excel, NetSuite, etc.
    8. Strong organizational skills
    9. Open to some travel
    10. Familiar with construction technique; good mechanical aptitude
    11. Proficient in Microsoft Office Tools and customer order entry in an ERP system


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